FAQs – Ordering Information, Shipping/Packaging, Privacy and Related Topics

Do you ship to my country?

We ship almost everywhere in the world (via USPS Priority or Express Mail International services)! When you are placing an order, on the "Shipping Information" page where you enter your name and address, you can select your country from the drop-down list. If your country is not listed, we are unable to ship to that country at this point in time. Please note that we ship internationally via the U.S. Postal Service (USPS), but we only use their services (primarily USPS Priority or Express Mail International) that allow us to both insure those packages and track the progress of the shipment online. These services are somewhat more expensive than standard ground or airmail services, but we want to make sure that the packages arrive safely and securely at their final destinations, whereever they may be! Please note that the customer is responsible for any/all duties imposed by their respective countries' Customs services.

Is ordering from you on the Internet safe & secure?

We guarantee your Security & Privacy along with the Quality of our products. To see what we’re doing to keep true to this promise, please see below. Our shopping cart uses the latest encoding technology and is DigiCert certified.

How can I pay for an order?

During the checkout process, you will be presented with the payment options available to you based on your geographic location (please note - although Paypal is also the company that processes our credit card charges, you do NOT need a Paypal account to use your charge card). Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible! The fastest and most convenient way to complete your order is either by credit card or via Paypal.

Pay On-line: Credit Card
Pay by Phone: Credit Card
Pay with PayPal
Pay by Mail: Check/Money Order*

*Checks/Money Orders accepted on orders shipping to United States/Canada addresses only.
We cannot accept checks/money orders for orders shipping outside the United States and Canada as they typically take 2-4 weeks to clear! Canadian customers, please note - there will be a $30 processing fee for all checks drawn on non-U.S. banks (that's what they charge us - sorry!). All checks must be payable in U.S. dollars.

Can I use my bank/check card (aka “Debit Card”)?

Sure! Please remember, depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you. If your card has a “Visa” or “Mastercard” logo, you can use this as a charge card.

When am I charged for my order?

You are charged after you have completed placing your order. If you use a bank/debit card, understand that depending on your bank, an authorization on your card "holds" the funds and the amount authorized is not accessible to you and may appear as a "charge" in your account.

How do I know if an item is in stock?

We strive to keep every item that we display on our site in stock and available for immediate delivery. If an item listed as "in stock" is in fact not in stock at the time of your order, we will notify you immediately and let you know when the item will ship. If you choose not to wait for an item, you must notify us within 48 hours of the receipt of our notification and we will gladly cancel your order and issue an immediate refund or credit.

 

 

Yes. When we are notified by our vendors that out-of-stock items will soon be available, we'll let you know that on our site. We'll do our best to provide you with an estimated ship date for these items and, if you so choose, we'll accept pre-orders for those items so that you can reserve one to make sure you're one of the first to get them once they're available. As it happens from time to time on new items, there may be unforeseen delays in the availability of new items, in which case we will notify everyone who has items on order that will be delayed and give you the opportunity to keep the order open, apply the pre-payment amount to another item, or request a full refund. Please note that we cannot issue credit card refunds for orders over 60 days old - these will have to be sent to you in the form of a RockPoP Gallery company check. 

Do you accept PayPal?

Yes. Just select the PayPal option at check out to make a payment using your PayPal account. This payment option is only available on orders with a shipping address in the United States, Australia, Canada, France, Germany and the United Kingdom on orders totaling less than $250.00. We will review any other orders on a case-by-case basis, but all orders must ship to a "Confirmed" address.

Do you accept, COD, or wire transfers?

At this time we only accept credit cards (Visa, MasterCard, American Express and Discover) and checks or money orders drawn from U.S. banks and payable in U.S. dollars. We will consider wire transfers on orders over $250.00 on a case-by-case basis. Please contact us via email prior to placing your order to let us know if you're interested in this option and we'll advise you on the process and any related fees.

How can I order from you without putting my credit card on-line?

Pay by Phone (Credit Card):
Place your order on-line (select "Other" as the form of payment) and then call Customer Service to give us your Credit Card payment information.

Pay by Mail (Check/Money Order):
Place your order on-line then mail your check to our Order Processing department for processing.
Check/Money Orders accepted on orders shipping to United States/Canada addresses only. Payments by check received for orders shipping outside the United States will not be accepted.

Order Processing Dept.
RockPoP Gallery
PMB 164
25 NW 23rd Place Suite 6

Portland, OR 97210
USA

 

Where's my tracking number?

When an item has shipped, our Shipping Department will send you an email with complete tracking information as provided by the carrier you've chosen. In some cases, package tracking services are not available for all shipments, as these are delivered by air mail to the destination country/continent and then handled by the local postal system. Since, in most cases, we're shipping internationally via UPS Worldwide Expedited, our ability to provide package tracking will be pretty complete. 

 

You can also track your packages progress (USPS or other carrier) by clicking here.

How do I use a coupon or Gift Certificate?

During the ordering process, on the "Please Confirm Your Purchase" page, you will see "Add Gift Certificate or Coupon Code" - enter your code in the box to the right.

You can apply a single gift certificate and a single coupon to a single order; however, you cannot apply multiple Gift Certificates or Coupons to a single order.

This is a gift, can I add a gift card?

We do not currently offer gift cards or notes that can be enclosed in shipments.

This is a gift, is the recipient going to see the costs?

The copy of the invoice typically packed with your order does contain pricing info, so if your order is a gift, please include the word "GIFT" in the "remarks" section of the order form so that we'll include a packing slip instead (a packing slip does not include any pricing information). The e-mail notifications, however, do reference pricing so if you are sending a gift, we suggest you do not use the recipient's e-mail address.

How is my order packaged?

The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. If your order contains a combination of  items, they will ship separately in the appropriate packaging, and you will not be charged additional shipping.

Fine Art Prints & Posters:
Rolled with protective wrapping paper and packaged in a cardboard tube. Some true screenprints cannot be shipped in tubes and will, therefore, be packaged and shipped flat.

Photos and Screen Prints
First, items are packaged and protected in flat, bend-resistant standard kraft cardboard envelopes, then inserted into flat corrugated shippers. Giclee/digitally-produced photographs will be packaged and shipped either flat or in cardboard tubes, depending on their size.

Framed Items, Ceramic Tiles, Figurines, etc.:
Covered with protective wrap and packaged in a durable cardboard box.

Gift Packaging:
Sorry, at this time we do not offer gift wrapping or gift message service. HINT - if you are shipping a gift, you may send us a brief note (less than 100 characters) via email that we can then add to the packing slip for you.

How will I know when my order ships?

When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail (if you do not receive a tracking number, then tracking service is not available for your package). Orders for in-stock merchandise are shipped the next business day.

If your item is not in stock, we will notify you immediately and let you know when the item will ship. If you choose not to wait for an item, you must notify us within 48 hours of the receipt of our notification and we will gladly cancel your order and issue an immediate credit.

Do you share my personal information?

RockPoP Gallery is committed to protecting your privacy. We use the private information you give us, such as your billing, shipping and e-mail addresses, to process and keep you informed of your order. Unless you have “opted in” for a particular promotion – that is, if you’ve specifically requested information from RockPoP Gallery regarding an artist, a particular piece of artwork, or a special promotion, WE WILL NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTY!!

We hate it when it is done to us – we won’t do it to you!

What if I can't find what I'm looking for on your Web site?

Be sure to review the Advanced Search feature – it is a handy tool that let’s you search by Artist (Illustrator, Photographer or Publisher), by Musical Act, or by Price Point (for items less than $100).  As you know, RockPoP Gallery carries a comprehensive sampling of the best works from a number of artists, but in no way do we carry everything available from every artist we work with. If you would like to see more of a particular artist’s work, or know of an item that you want to find out more about (availability, price, etc.), please let us know by sending us an email request (click here) and we’ll follow up with you right away. Your interest in and support of the artists who’s work we sell is something we really appreciate, so we’ll do everything we can to keep you up-to-date on what’s available. .

Do you have a catalog?

Our Web site is our only catalog- it is a regularly-updated listing of our extensive selection! At this time, we do not offer any other form of printed catalog.

Do you buy artwork and collectibles from individuals looking to sell them?

We do not, but we can give you a lot of information on people who do - please visit our Appraisal and Purchasing information page to find out more.

Can you frame or mount a print I already own but didn't purchase from your site?

Sorry, this service is not available at this time.

Why are some prints more expensive than others?

Most of the more expensive Art Prints, if they are not over-sized, may be one or a combination of the following:

What do S/N,  S/N/Ltd Ed. and P/S mean?

S/Open Ed.: A print  hand-signed by the artist that created the print. This print may not be in a limited edition – i.e., the artist may reserve the rights to print an unspecified number of these prints before destroying the plate (if ever).

S/N/Ltd Ed.: A print that is hand-signed by the artist that created the print and in a limited edition (a specific number of prints, after which the plates are destroyed). Each print has its own number. For example, if a print were numbered “45/250”, that would represent Print #45 out of a total edition of 250 prints.

P/S:  “Plate Signed” prints are prints where the artist has signed his/her name in the printing plate. These are NOT hand-signed, but they may still be printed in a limited-edition to insure that the quality of the printing remains high.

 

In almost all cases, RockPoP Gallery buys its products directly from the artist or the artist's publisher, and so the prints and other items sold are typically brand new (i.e., they've never been sold before). PLEASE NOTE - while most new items are recent editions (<2 years old), some editions are 10, 15 or more years old (as noted by the "published" dates in the product descriptions). In these cases, there may be some minor scuffing or damage along the edges of a print, but in no case will we sell an item that has any damage in the image area. If we determine that a print's condition is such that, when properly matted and framed, the damage will still be seen, we'll move this product into our "Scratch 'n' Dent" area and offer it at a reasonable discount. We will also include photos of any damage that we think you should know about. 

What if I'm not satisfied with my purchase or if there is a problem with my order? Can I return it?
RockPoP Gallery is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your unframed purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product. Other than for orders where the items were damaged in transit, shipping charges will not be refunded.

To return your item(s), please send an email request to returns@rockpopgallery.com. We will send you an email with a Return Authorization (RA) number which you’ll use to label your return. Please pack them in the original tube or box and include a copy of the original receipt along with a note with the reason for your return, specifying what action you would like us to take – providing you with a Replacement or Refund. Please be sure to mark the return label with the RA number!

How can I take my e-mail address off of your Gallery email newsletter?

If you are no longer interested in our newsletter or other special announcements, you may opt-out of receiving these notices by e-mailing us at: Requests@rockpopgallery.com. Unless you ask us to, we will never contact you for any other reason than to complete your order.