We ship to many countries outside the U.S., including Canada, Mexico, the UK, most of Western Europe, many countries in Eastern Europe, Hong Kong, Japan, Taiwan, Australia, and New Zealand. Unfortunately, due to some costly bad experiences in the past, we are unable to ship to customers in Indonesia (unless orders are prepaid in cash).

 

All orders being shipped outside the U.S. and Canada must be shipped to the same address registered to the credit card being used for payment. In other words - the "Bill To" address must match the "Ship To" address. We also automatically insure the shipment of all items valued at $19.95 or above to U.S. addresses, and ALL shipments overseas. The raw cost of this insurance is added to your final shipping total as a "handling fee".

 

Shipping Options

In order to ensure that your order is sent to you quickly, safely and with the ability to be tracked online, we've decided to offer our customers the choice of 2 carriers - the U.S. Postal Service (USPS) and Federal Express (Fedex). Both carriers offer a broad range of insured service options, with their costs depending on how quickly you need the package to arrive (and the value of your order).

Having shipped thousands of packages to collectors all over the world, we take pride in the fact that, based on our decision to ONLY offer INSURED options (sorry, but we will NOT ship a package uninsured), we have never had a customer who has not received their order (or a fast replacement in the small handful of examples of when a package has been lost or damaged in transit).

Here is a list of descriptions of the services available, presented in the approximate order of their cost to you (from low to high):

Fedex Ground/Home Delivery (available to customers in the U.S. and Canada only) - typical 4-5 business day delivery times, depending on your distance from our gallery in Portland, OR.

USPS Priority Mail (available to all customers) - typical 2-3 business day delivery times to U.S. addresses; approx. 6-10 business day delivery times for addresses outside the U.S.

Fedex 2 Day (available to customers in the U.S. only) - typical 2 business day delivery, with deliveries by end-of-day.

Fedex Express Saver (available to customers in the U.S. only) - typical 3 business day delivery, with deliveries by end-of-day.

USPS Express Mail (available to all customers) - typical 1-2 business day delivery to U.S. addresses; approx. 4-5 business day delivery times for addresses outside the U.S.

Fedex Standard Overnight (available to customers in the U.S. only) - typical next business day delivery, with deliveries made before 3pm.

Fedex Priority Overnight (available to customers in the U.S. only) - typical next business day delivery, with deliveries made before 10:30am.

Fedex First Overnight (available to customers in the U.S. only) - typical next business day delivery, with deliveries made before 8am.

Fedex International Economy (available to all customers outside the U.S.) - typical 4-5 business day deliveries.

Fedex International Priority (available to all customers outside the U.S.) - typical 2-3 business day deliveries.

Please note that all delivery times are just estimates - deliveries may be effected by circumstances beyond our control, including severe weather, items being held by local Customs authorities and strikes by local Postal carriers.

Also - regarding Customs Fees, Duties and Taxes - as each country has its own approach to the levying of Customs fees, duties and import taxes, these amounts due are the responsibility of the customer. We ship all parcels with the appropriate Customs and Import/Export forms and provide our customers with all necessary information about the shipment - including online tracking numbers and links to online tracking tools - immediately after each parcel has been shipped.

Tracking your Shipment

When your order ships, we e-mail you a Shipping Confirmation acknowledgment. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail (if you do not receive a tracking number, then tracking service is not available for your package). We'll also include a link to the "Track & Confirm" service on the USPS.com web site - simply cut and paste the Tracking Number" into that box and you'll be given the most up-to-date information available on the whereabouts of your parcel.

 

International shipments are shipped only to countries where online tracking services are available, via such services as USPS Priority or Express Mail International or Fedex International Economy or Priority. This add'l tracking capability provides both you, our customers, and the Gallery with an important method of assuring that your orders arrive to their proper destinations. 

Should you have any other questions regarding your shipment, please contact the carrier for assistance:

 

USPS
1-800-275-8777

 

1-800-463-3339